What we do with what you send.
This page describes what happens to an enquiry sent through this site, what our analytics record, and how to ask what we hold about you. It is written to match what the site does.
- Who we are
- Ladoo Pty Ltd, ABN 71 147 121 551, Australia
- Questions
- hello@ladoo.com.au
- Last updated
- October 2026
Enquiries
When you send the contact form, your name, email address, organisation, phone number, message and any topics you tick are sent to a small mail endpoint we run on Amazon Web Services in Sydney, which delivers them to Nathan’s inbox at Ladoo. We use them to reply to you and, if the conversation continues, as ordinary business correspondence. We do not add you to a mailing list, and we do not share your details with anyone outside Ladoo unless you ask us to.
If the form cannot reach the endpoint, the page offers an email address instead. Email sent to us is handled the same way.
Analytics
We use Clicky, a web analytics service, to count visits to this site. It records the pages you view, the page that referred you, your browser and device type, and an approximate location derived from your network address. Clicky sets a cookie so that a returning visitor is not counted as a new one. We use these figures to see which pages are read and which are not. We do not run advertising trackers, and we do not sell or pass on analytics data.
Clicks on buttons and the sending of the enquiry form are recorded as events in the same analytics, so we can tell which pages lead to enquiries. The content of your enquiry is not part of that record.
Cookies
The only cookie this site sets is the Clicky analytics cookie described above. There are no login, preference or advertising cookies. You can block cookies in your browser and the site will still work.
Hosting
The site is served from Amazon CloudFront. Like any web server it keeps access logs, which include network addresses and the pages requested, for a limited period for security and troubleshooting.
Your rights
We handle personal information under the Australian Privacy Principles. You can ask what we hold about you, ask us to correct it, or ask us to delete an enquiry and our replies to it, by emailing hello@ladoo.com.au. If you are not satisfied with our response you can contact the Office of the Australian Information Commissioner.
Existing clients
If you are a client, the information in LadooHQ, our support portal, is governed by your agreement with us rather than by this page.
