Services

Everything between the brief and the support ticket

We engage with every stage of digital production so that a project ends with a site that fits the organisation, and a team that can run it.

Analysis and strategy

Understand the organisation, the audience and the current site before anything is designed.

For
A site that has grown past its structure, or a brief that is not yet a brief.
You get
A findings report with a tested architecture and a prioritised list of what to fix.
See it in
Sport and Recreation Victoria
  • Stakeholder interviews
  • Discovery workshops
  • Current-state reviews
  • Analytics review
  • Competitor audit
  • Best-practice review
  • Technology audit
  • Accessibility audits
  • Requirements definition
  • Content strategy
  • Experience strategy

Experience design

Information architecture, wireframes and a design system that authors can build from.

For
A team that needs pages it can build itself, in a brand it has to honour.
You get
Wireframes, a modular design system and templates authors arrange without a developer.
See it in
National Museum of Australia
  • Story mapping
  • User profiles and journeys
  • Design consultancy
  • Information architecture
  • Card sorting and tree testing
  • Wireframes
  • Interactive prototypes
  • Responsive web design
  • Design systems
  • User interface design
  • Interaction and animation

Technology and development

Squiz Matrix and Squiz DXP builds, search, integration, migration and support.

For
A build, a migration, a search or an integration on Squiz Matrix or Squiz DXP.
You get
A tested, accessible site in your environment, with the people who built it on the support desk.
See it in
Invest Victoria
  • Responsive web development
  • WCAG 2.2 AA compliance
  • Squiz DXP implementation
  • Squiz Matrix implementation
  • Headless and API integration
  • Scripted content migration
  • Custom applications
  • Solution architecture
  • Search (Funnelback and Elasticsearch)
  • System integration
  • Hosting, support and maintenance
How an engagement runs

Discovery, design, delivery, support

User-centred design inside a goal-focused delivery framework. Time-boxed iterations give you more touchpoints than a waterfall project and surface risks earlier.

  1. 01

    Discovery

    Background research into prior strategies and goals. A current-state review of design, navigation, architecture and content. A peer review of a couple of similar sites. Workshops and interviews with stakeholders. An analytics review of sessions, page views and acquisition.

  2. 02

    Experience design

    Requirements from the discovery findings. User journeys and information architecture, with navigation and content taxonomies. High-fidelity wireframes over two iterations that become a modular design system for authors.

  3. 03

    Delivery

    Technical platform set-up covering repositories, hosting and the content management system. Visual design per iteration on a core design system. UI development that works across mobile and desktop. Platform integration. WCAG 2.2 AA and government IT standards built in. QA and testing in every iteration.

  4. 04

    Support

    Support packs at a content rate and a specialist rate, managed in LadooHQ. Author and administrator training. Technical documentation and regular system health checks. The developers who built the site answer the tickets.

Start with where the site is today.

No brief needed. Tell us what the site has to do and what is getting in the way, and we will come back with what we would do first, what can wait, and roughly what it takes.

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